Summary of responsibilities:

The Store Manager manages and oversees the daily operations of the store and aims to improve the store’s commercial performance in terms of sales target achievement and to ensure company standards in customer service.

Duties and Responsibilities:

•         Manage and oversee all facets of the daily operations of the store.
•         As appropriate to the position, participate in the development of operating goals and objectives for the store; recommend and implement methods and procedures to enhance operations.
•         Ensure that the store reaches sales expectations and increases profits.
•         Ensure sales proceeds are deposited as per company policy.
•         Ensure proper maintenance of the cash safe in the store.
•         Operate cash register when needed.
•         Control the daily sales activities of the store and send the daily sales to designated departments.
•         Make re-ordering in time and implement the distribution strategy as proposed by the commercial department.
•         Handle the receiving of merchandise and control of the store inventory.
•         Ensure proper display of merchandise as per VM standards, requirements and guidelines.
•         Handle returns, buybacks and exchanges of gifts, as appropriate; coordinate the return and replacement of defective merchandise.
•         Oversee implementation of sales, promotions and special offers in the store.
•         Ensure excellent customer service, maintain positive relationships with customers and handle customers’ complaints and problems.
•         Follow-up on the implementation of all CRM initiatives (loyalty programs, etc…).
•         Provide information about products and services.
•         Build product awareness and create interest with potential and existing customers.
•         Ensure proper maintenance of the store and the safeguarding of the company assets (equipment, fixtures, fitting etc…)
•         Ensure that all team members abide by the company policies, procedures and regulations (including uniforms, hygiene and general appearance).
•         Supervise the store team, which includes work schedules and managing leaves, problem resolution and training of new sales officers.
•         Manage, train and objectively evaluate team members.
•         Make recommendations for team members concerning promotion and salary review.
•         Conduct regular meetings with sales team members to coach, motivate and guide
•         Present a neat appearance in uniform as prescribed by the orientation booklet.
•         Be familiar with and follow-up the company orientation booklet guidelines.
•         Ensure adherence to company policies.
•         Perform miscellaneous job-related duties as assigned.

Skills & Qualifications:

•         Highly flexible individual
•         High level of integrity & confidentiality
•         High School Diploma
•         University degree is a plus
•         2-5 years’ experience related to the job summary
•         Decision Maker
•         Customer service oriented and ability to network with clients.
•         Self-developing
•         Knowledge of retail management principles and practices.
•         Knowledge of retail purchasing and inventory control principles and procedures
•         Excellent team leader and motivator
•         Conflict catalyst
•         Be willing to take on responsibility.
•         Creative and innovative