The Patient Service Specialist will play a vital role at myteem, handling a diverse range of tasks including inbound and
outbound calls with patients, preparing charts by obtaining their medical information, and providing assistance by answering
questions and addressing concerns.

key Responsibilities:

1. Inbound and Outbound Communication: Engage with patients via phone calls in a professional and empathetic
manner. Handle inbound inquiries regarding medical services, appointments, and general queries. Make outbound
calls to patients for appointment reminders and follow-ups. This might also include rerouting calls within the
practice.
2. Chart Preparation: Collect and organize patients' medical information to prepare accurate and up-to-date charts.
Ensure all necessary documentation is obtained and properly recorded.
3. Patient Support: Provide exceptional customer service by addressing patients' questions, concerns, and requests
promptly and accurately. Assist patients with scheduling appointments, obtaining medical records, and navigating
healthcare procedures.
4. Data Entry and Record Keeping: Maintain accurate records of patient interactions, including detailed notes of
conversations and actions taken. Enter data into electronic systems with precision and attention to detail.
5. Prior Authorizations: Issuing PAs to insurance companies in order for the patient to obtain medical treatment or
receive a medical drug prescription.
6. Other duties as assigned.

Qualifications

● Professional proficiency in English. Proficiency in Spanish is a bonus.
● Excellent communication skills, both verbal and written, with the ability to interact professionally and
compassionately with patients and colleagues.
● Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
● Proficiency in computer skills, including data entry and experience with electronic medical records systems.
● Ability to maintain confidentiality and adhere to HIPAA regulations regarding patient privacy and information
security.
● Prior experience in a healthcare setting or customer service role is preferred, but not required. Training will be
provided for the right candidate