Position Overview:
We are looking for a detail-oriented and customer-focused Reservation Officer to join our travel agency team. In this role, you will be responsible for handling client travel bookings, coordinating with suppliers, and ensuring accurate and timely reservations. The ideal candidate will have a passion for travel, excellent communication skills, and the ability to work efficiently in a fast-paced environment.
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Responsibilities:
• Handle travel reservations including hotels, car rentals, tours, and other travel-related services based on client requirements.
• Respond promptly to client inquiries via WhatsApp, phone, email, or in person with professionalism and courtesy.
• Provide clients with accurate information about travel destinations, costs, schedules, and required documents.
• Coordinate with travel suppliers and service providers to confirm bookings and resolve any discrepancies.
• Maintain accurate records of reservations and client profiles in the system.
• Ensure a high level of customer satisfaction by delivering excellent service throughout the booking process.
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Qualifications:
• Diploma or degree in Tourism, Hospitality, Business, or a related field (preferred but not required).
• 3 years of experience in a travel agency or customer service role, preferably with booking or reservation responsibilities.
• Strong communication skills (verbal and written) in English and Arabic. Additional languages are a plus (French).
• Good organizational skills with the ability to manage multiple bookings and deadlines.
• Attention to detail and a proactive, problem-solving attitude.
• A passion for travel and a client-focused mindset