Job Title: Assistant Branch Manager
Department: Sales & Operations
Reports to: Branch Manager / General Manager
Location: CocoRiki Retail Branch
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Job Purpose:
To support the Branch Manager in overseeing the daily operations of the branch, ensuring high-quality customer service, maximizing sales in both retail and wholesale, managing inventory, supervising staff, and contributing to the overall growth and efficiency of CocoRiki.
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Key Responsibilities:
• Sales & Customer Service:
o Assist in driving retail and wholesale sales targets.
o Ensure excellent customer experience and handle complaints professionally.
o Maintain good relationships with wholesale clients and seek new business opportunities.
• Operations & Inventory:
o Oversee product display and cleanliness of the shop.
o Monitor stock levels and coordinate with the warehouse for restocking.
o Leads physical counts.
o Ensure proper handling and storage of charcoal products.
• Team Supervision:
o Assist in managing and in sales for supporting the staff schedule (day off) .
o Prepare staff schedules and ensure proper shift coverage.
o Motivate the team to meet performance and sales goals.
• Reporting & Administration:
o Prepare daily/weekly sales and operations reports.
o Handle basic cash register duties and support inventory audits.
o Support implementation of promotions and pricing strategies.
• Compliance & Safety:
o Ensure branch compliance with health, safety, and cleanliness standards.
o Enforce company policies and procedures.
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Qualifications:
• Proven experience in retail or wholesale sales, preferably in charcoal, FMCG, or hardware.
• Strong leadership and interpersonal skills.
• Basic knowledge of inventory systems and POS software.
• Ability to work under pressure and manage multiple tasks.
• High school diploma or equivalent; a degree in Business or Management is a plus