The Showroom Supervisor is responsible for overseeing the daily operations of the showroom, ensuring excellent customer service, effective product display, and smooth coordination between sales, inventory, and staff. The role covers both Food & Beverage (F&B) and Fast-Moving Consumer Goods (FMCG) environments, ensuring compliance with quality, hygiene, and company standards while driving sales performance.

Key Responsibilities
Showroom Operations

Supervise daily showroom activities to ensure smooth and efficient operations.

Ensure products are properly displayed according to merchandising and brand guidelines.

Monitor cleanliness, hygiene, and safety standards, especially for F&B products.

Handle opening and closing procedures, cash handling, and basic reporting.

Sales & Customer Service

Ensure high levels of customer satisfaction through excellent service.

Support the sales team in achieving sales targets and promotions.

Handle customer inquiries, complaints, and feedback professionally.

Maintain strong product knowledge for both F&B and FMCG items.

Inventory & Stock Control

Monitor stock levels and ensure timely replenishment.

Coordinate with warehouse and procurement teams for stock availability.

Conduct regular stock counts and minimize losses, damages, and expiries.

Ensure proper storage conditions for food and perishable items.

Team Supervision

Supervise, schedule, and train showroom staff.

Ensure staff compliance with company policies, hygiene, and grooming standards.

Motivate the team to maintain productivity and service quality.

Evaluate staff performance and report to management.

Compliance & Quality Control

Ensure adherence to food safety, hygiene, and health regulations.

Monitor product quality, shelf life, and packaging integrity.

Ensure compliance with company procedures and local regulations.

Reporting & Coordination

Prepare daily and weekly sales, stock, and operational reports.

Coordinate with management, marketing, warehouse, and logistics teams.

Support promotional activities, product launches, and in-store campaigns.

Qualifications & Requirements

Diploma or Bachelor’s degree in Business Administration, Hospitality, or a related field (preferred).

Minimum 2–4 years experience in a showroom, retail, F&B, or FMCG supervisory role.

Strong knowledge of retail operations, merchandising, and inventory control.

Good understanding of food safety and hygiene standards.

Leadership, communication, and problem-solving skills.

Ability to work flexible hours, including weekends and holidays.

Proficiency in MS Office and POS systems.

Skills & Competencies

Team leadership and supervision

Customer service excellence

Sales-driven mindset

Inventory and stock management

Attention to detail and organization

Strong communication and interpersonal skills