Key Responsibilities:
1. Own the front-line support flow: receive, log, categorize, prioritize, and resolve incidents/requests through the Service Desk (email/phone/ticketing); escalate when needed.
2. Deliver high-quality end-user support: troubleshoot hardware/software issues in person, remotely, and by phone, with clear follow-up until closure.
3. Provision and maintain user access: set up accounts for new users (local profiles, email, domain accounts) and support onboarding/offboarding readiness.
4. Endpoint setup & configuration: install/configure laptops/desktops, printers/scanners, and core software; ensure devices are updated and running reliably.
5. Keep systems stable day-to-day: monitor and maintain company computer systems, proactively addressing recurring issues and performance problems.
6. Hardware lifecycle support: diagnose faults, coordinate repairs, and replace equipment when required, including peripherals/basic cabling support.
7. Test and roll out improvements: assist with testing new technology and supporting implementation when new tools/devices are introduced.
8. Document and standardize fixes: maintain troubleshooting documentation/KB notes and keep IT inventory accurate and up to date.

Profile:
1. Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
2. 1+ years in IT support/service desk (or strong equivalent hands-on experience).
3. Strong troubleshooting mindset and customer-oriented communication.
4. Ability to prioritize effectively under pressure