Amaken is hiring a Senior Service Engineer for an Industrial Food Processing Equipment Company located, in Chouifet, Lebanon.
The Senior Service Engineer will provide technical know-how in the field of machinery in the food industry and provide guidance and support to the technical department and its customers.
Responsibilities:
• Ensure effective, accurate, and professional communication with customers regarding inquiries, new projects, quotations, and advanced technical matters.
• Prepare and technically review quotation requests, sample requests, order details, and related documentation; coordinate with suppliers to ensure timely and technically sound feedback.
• Review and validate supplier offer, specifications, and technical documentation to ensure alignment with customer requirements and project standards.
• Plan and coordinate service visits independently, ensuring proper preparation of tools, spare parts, and technical documentation.
• Lead installation and commissioning of new machines at customer premises and perform preventive maintenance inspections according to approved schedules.
• Troubleshoot and resolve complex mechanical and electrical faults, performing root cause analysis when required.
• Provide technical guidance and on-the-job support to junior technicians when needed.
• Deliver structured training sessions to customers on machine operation, maintenance procedures, and troubleshooting; ensure proper documentation and submission of signed service reports.
• Provide management with regular and detailed reports including phone reports, visit plans, machine checklists, project updates, and meeting minutes.
• Support the implementation and continuous improvement of the company’s Quality Management System (QMS).
• Analyze technical sheets, machine performance data, and service reports to identify improvement opportunities and recurring issues.
• Propose practical improvements to enhance service efficiency, customer satisfaction, and machine reliability.
• Ensure accurate documentation and compliance with company standards.
• Perform other relevant duties as assigned by direct manager or top management.
Qualifications:
• Bachelor’s Degree in Electrical or Mechanical Engineering, or equivalent.
• 2-5 years of experience in food processing or industrial machinery service and maintenance.
• Strong technical knowledge in mechanical systems, electrical systems, and industrial machinery troubleshooting.
• Proven experience in machine installation, commissioning, and preventive maintenance programs.
• Fluent in Arabic and English (written and spoken); French is a plus.
• Good knowledge of Computer applications and MS Office