Description

Aspire Software is looking for a support specialist to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Key responsibilities

• Provide professional, courteous support to customers via phone and other channels.
• Diagnose and resolve technical issues promptly.
• Document and update all support interactions in CRM.
• Close support cases with customer approval once resolved.
• Gather complete details for escalation to development when necessary.

Technical skills

IBMi (System i, AS/400):
Job management: monitor active jobs (WRKACTJOB) and job queues.
Spool file management: handle output queues (OUTQ) for check images and reports.
CL & RPG knowledge: understand control language (CL) for troubleshooting.
Familiarity with basic IBMi commands for navigation.
Strong troubleshooting and problem-solving skills.
Knowledge of ACH processing and positive pay concepts.

Windows:
Intermediate SQL knowledge (queries, troubleshooting, data validation).
Working knowledge of Windows OS and Windows registry.
Experience installing and uninstalling Windows applications.
Understanding of client/server application concepts.
Knowledge of check printing software, ACH processing, positive pay, and MICR line structure.

Requirements

• Post-secondary diploma or degree in information technology, computer science, or a related field, or equivalent work experience.
• 2+ years of technical support experience in a software or IT environment.
• Prior experience supporting IBMi (System i, AS/400) systems and Windows-based applications is highly preferred.
• Experience working with payment processing systems, check printing software, or similar financial applications is an asset.