Role Summary

The Outlet Manager will oversee the day-to-day operations of all food and beverage outlets and service points across the property. This is a hands-on leadership role suited to a hospitality professional.
In addition, the Outlet Manager will play a key supporting role during the first two months in building and implementing the property's cost control framework alongside the F&B Director and the Cost Control Department.

Key Responsibilities

Outlet & F&B Operations
– Manage daily operations across all F&B outlets, pool, bar, room service and banquet
– Lead, supervise, and develop the F&B service team, ensuring consistent delivery of
5-star service standards
– Designing and conducting service training programs (sequence of service, etiquette,
upselling, product knowledge)
– Coordinate closely with the Executive Chef and kitchen team on menu execution,
timing, and service quality
– Oversee guest experience from reservation to checkout, resolving any service issues
– Ensure all outlets comply with health, safety, and hygiene standards
– Manage outlet scheduling, staffing, and briefings

Cost Control Support (First 2 Months)
During the initial two months, the Outlet Manager will actively support the F&B Director in building the property's cost control infrastructure from the ground up. This includes:
– Acting as the bridge between the F&B Director & the accountant / cost controller
– Following up with the Executive Chef to ensure timely delivery of recipes, portion specifications, item costs, and menu data required for costing
– Supervising data collection & entry by the cost controller to ensure accuracy
– Supporting the rollout of systems and SOPs covering: menu costing, item creation, purchasing procedures, inventory management, and receiving controls
– Flagging discrepancies, delays, or gaps in the process to the F&B Director promptly
– Demonstrating analytical thinking in reviewing cost data and providing operational context to support decision-making

Banquet, Events & Private Dining
– Lead the planning and execution of banquets, corporate events & private receptions
– Coordinate event setup, service flow, and breakdown in alignment with client and management expectations
– Liaise with sales team to ensure seamless handover & execution of event bookings
– Maintain and improve event SOPs, checklists, and post-event reporting

Reporting & Administration
– Report directly to the F&B Director on all operational, staffing, and financial matters
– Prepare and submit daily, weekly, and monthly operational reports
– Monitor outlet performance against targets and flag deviations with recommendations
– Maintain accurate records for covers, revenue, and guest feedback per outlet

Qualifications & Experience
Required
– Previous experience in a hotel F&B environment —understanding hotel service dynamics including banquets, events, room service, and multi-outlet coordination
– Hands-on restaurant management experience — whether as outlet manager, restaurant manager, assistant F&B manager, or equivalent
– Demonstrated ability to lead and develop front-of-house teams
– Strong organizational and follow-up skills
– Effective communicator & ability to work across departments & remote management
– Comfortable working in a developing market with a solution-oriented mindset

Preferred
– Exposure to cost control, F&B costing, or menu engineering; formal or practical
– Experience opening a new outlet or concept within a hotel or standalone restaurant
– Familiarity with Japanese cuisine service or multi-concept outlet management
– Analytical thinking & comfort working with data, spreadsheets & operational reporting

Languages
– English (professional working level) — required

Candidate Profile
We are looking for a driven, mature hospitality professional. The right person is hands-on, proactive, build trust with kitchen and service staff, hold the standard without being told to.

Compensation & Package
The package includes provisions for accommodation, meals, transportation, visa processing, work permit & health insurance. Full details will be shared during the interview process.

How to Apply
Interested candidates are invited to submit their CV to [Click to show email]