Role Overview
We are looking for a proactive and detail-oriented Operations Specialist to bridge the gap between our global suppliers and B2B clients. You will be the heartbeat of our daily operations—ensuring bookings are seamless, rates are competitive, and our platform is always up-to-date with the best travel services. If you enjoy a mix of technical platform management, client relations, and financial accuracy, this role is for you.
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Key Responsibilities
1. Booking & Financial Operations
• End-to-End Booking Management: Process and confirm online bookings between B2B clients and suppliers with speed and precision.
• Client Concierge: Act as the main point of contact for B2B clients, sending professional welcome communications and issuing travel vouchers.
• Financial Integrity: Manage the invoicing lifecycle within our accounting system, including client billing and coordinating settlements with suppliers.
2. Inventory & Content Management
• Dynamic Loading: Accurately upload and maintain dynamic travel services, including rates, detailed descriptions, and seasonal promotions.
• Quality Assurance: Regularly test the visibility and "bookability" of services on the platform to ensure a bug-free user experience.
• Inventory Control: Manage "Stop Sales" efficiently to ensure platform availability matches real-time supplier inventory.
3. Partner Relations & Growth
• Portfolio Development: Maintain strong relationships with existing providers and actively scout for new suppliers to grow our service portfolio.
• Market Benchmarking: Monitor competitor rates and services; proactively contact suppliers to negotiate or fix rates to remain the preferred choice for our clients.
4. Technical & Admin Support
• Technical Liaison: Identify system glitches or areas for improvement and communicate clearly with the technical team to resolve issues.
• Back-Office Excellence: Maintain organized digital archives, manage professional email correspondence, and ensure all platform documentation is current.
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What We’re Looking For
• The "Travel Tech" Mindset: You are comfortable navigating booking engines and back-office CMS platforms.
• Detail Obsession: You spot a pricing error from a mile away and believe that "the details make the difference."
• Communication Style: You can write "nice and clear" emails that make clients feel supported and suppliers feel respected.
• Problem Solver: When a system error occurs or a rate is off, you don't just report it—you help find the fix.
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Desired Skills
• Experience in the travel/tourism industry (B2B experience is a huge plus).
• Familiarity with accounting software and travel booking platforms.
• Clear and professional communication skills with clients, suppliers, and internal teams.
• Strong proficiency in French and English (both written and verbal).
• Problem-solving mindset with the ability to handle operational and technical issues efficiently.
• Ability to multitask in a fast-paced, digital environment