Job Description

Roles & Responsibilities

1. Booking & Financial Operations

• End-to-End Booking Management: Process and confirm online bookings between B2B clients and suppliers with speed and precision.
• Client Concierge: Act as the main point of contact for B2B clients, sending professional welcome communications and issuing travel vouchers.
• Financial Integrity: Manage the invoicing lifecycle within our accounting system, including client billing and coordinating settlements with suppliers.

2. Inventory & Content Management

• Dynamic Loading: Accurately upload and maintain dynamic travel services, including rates, detailed descriptions, and seasonal promotions.
• Quality Assurance: Regularly test the visibility and "bookability" of services on the platform to ensure a bug-free user experience.
• Inventory Control: Manage "Stop Sales" efficiently to ensure platform availability matches real-time supplier inventory.

3. Partner Relations & Growth

• Portfolio Development: Maintain strong relationships with existing providers and actively scout for new suppliers to grow our service portfolio.
• Market Benchmarking: Monitor competitor rates and services; proactively contact suppliers to negotiate or fix rates to remain the preferred choice for our clients.

4. Technical & Admin Support

• Technical Liaison: Identify system glitches or areas for improvement and communicate clearly with the technical team to resolve issues.
• Back-Office Excellence: Maintain organized digital archives, manage professional email correspondence, and ensure all platform documentation is current.

Desired Candidate Profile

The "Travel Tech" Mindset: You are comfortable navigating booking engines and back-office CMS platforms.

Detail Obsession: You spot a pricing error from a mile away and believe that "the details make the difference."

Communication Style: You can write "nice and clear" emails that make clients feel supported and suppliers feel respected.

Problem Solver: When a system error occurs or a rate is off, you don't just report it you help find the fix.