Job description

Join our dynamic team as a Waiter or Waitress in Jeita, Lebanon, where you will play a crucial role in delivering exceptional dining experiences. This position offers a unique opportunity to work in a fast-paced environment that values customer service and teamwork. As a Waiter/waitress, you will not only serve food and beverages but also create memorable moments for our guests, ensuring their satisfaction and loyalty.

We pride ourselves on fostering a supportive and engaging workplace culture. As a member of our team, you will receive comprehensive training that enhances your skills and knowledge in the hospitality industry. We believe in promoting from within, providing you with numerous opportunities for career advancement. Whether you aspire to take on leadership roles or specialize in a particular aspect of service, your growth is our priority.

Additionally, you will have the chance to work alongside seasoned professionals who are passionate about their craft. This role will allow you to develop valuable skills in communication, teamwork, and problem-solving while being part of a collaborative environment. Embrace the opportunity to make a significant impact on our guests’ experiences and advance your career in the hospitality sector.

Responsibilities:

1. Welcome and greet guests with a warm and friendly demeanor, ensuring a positive first impression that sets the tone for their dining experience.
2. Present menus, provide detailed information about food and beverage offerings, and assist guests in making informed choices based on their preferences and dietary restrictions.
3. Take accurate food and beverage orders using a point-of-sale system, ensuring that all orders are processed efficiently and correctly to enhance guest satisfaction.
4. Serve food and beverages promptly and professionally, ensuring that all items are presented attractively and meet quality standards.
5. Monitor guest satisfaction throughout the meal, addressing any concerns or requests promptly to ensure a seamless dining experience.
6. Collaborate with kitchen staff to ensure timely preparation and delivery of orders, maintaining clear communication to avoid any service delays.
7. Maintain cleanliness and organization of the dining area, including resetting tables and ensuring that all utensils and glassware are spotless and ready for use.
8. Participate in team meetings and training sessions, contributing ideas for improving service and operational efficiency while also enhancing personal skills.
9. Assist in inventory management by monitoring stock levels and reporting shortages to management, helping maintain adequate supplies for smooth operations.

Skills

• Excellent communication skills to effectively interact with guests and team members.
• Strong customer service orientation to ensure guest satisfaction and loyalty.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient in using point-of-sale systems for order processing and payment handling.
• Team collaboration skills to work harmoniously with kitchen and front-of-house staff.
• Time management skills to prioritize tasks and ensure timely service delivery.
• Problem-solving abilities to address guest concerns and enhance their dining experience.