Role Purpose:
We are looking for a Junior IT Application Support Officer to support the IT team in maintaining and supporting the company’s IT applications and databases.
The role includes assisting with user support, application troubleshooting, data checks, system testing, integration monitoring, and documentation across different IT systems.

Key Responsibilities:
• Provide first-level support to users on IT applications
• Log, analyze, follow up, and escalate user issues when needed
• Assist with routine ERP and SFA support tasks
• Support data preparation and validation for ERP updates, including pricing, customer, item, and transaction data
• Write and run basic SQL queries under supervision
• Help identify data inconsistencies and support simple reporting or data extraction needs
• Monitor ERP/SFA integrations and report errors or unusual behavior
• Assist with testing application changes, fixes, integrations, and updates
• Support basic troubleshooting using Microsoft Visual Studio and VB.NET when needed
• Prepare documentation, user guides, checklists, and common issue-resolution notes
• Use AI tools responsibly to support documentation, troubleshooting, SQL drafting, and testing activities

Required Qualifications:
• Bachelor’s degree or technical diploma in Computer Science, IT, MIS, Business Computing, Computer Engineering, or a related field
• Fresh graduate; previous internship or relevant experience is a plus
• Basic knowledge of SQL and relational databases
• Basic understanding of software development concepts
• Good knowledge of Microsoft Excel
• Good communication skills in Arabic and English
• Good analytical and problem-solving skills
• Ability to communicate with business users professionally
• Organized, detail-oriented, and willing to learn

Technical Skills:
Basic knowledge in some of the following areas is preferred:
• SQL / Microsoft SQL Server
• Microsoft Visual Studio
• VB.NET or another programming language
• ERP, CRM, SFA, or other business applications
• Data validation and reporting
• Microsoft Excel
• AI tools for productivity and learning

Preferred Exposure:
Exposure to any of the following is considered a plus, but not mandatory:
• Business processes such as sales, invoicing, pricing, inventory, purchasing, or accounting
• Preparing documentation, user guides, or testing notes
• Supporting users or troubleshooting application issues during university projects, internships, or previous work experience