Role Purpose:
Lead and manage the supply chain function to ensure product availability, optimized inventory levels, controlled landed cost, compliant import operations, and efficient end-to-end execution from forecasting and ordering through shipment clearance and warehouse receipt. The Supply Chain Manager sets department direction, manages supplier and service-provider relationships, drives KPI performance, and builds a capable team that supports the company’s commercial and operational objectives.

Key Accountabilities

Supply Chain Strategy and Governance
• Set the overall supply chain operating framework, priorities, controls, and KPIs in line with business objectives and approved policies.
• Translate annual sales, marketing, and brand plans into supply strategies and execution plans that support continuity of stock and service.
• Lead demand review and supply alignment discussions with relevant stakeholders to ensure realistic planning and disciplined decision-making.
• Establish, update, and enforce supply chain procedures, controls, and service standards across the department.
Demand Planning and Inventory Management
• Review and approve purchase plans, replenishment decisions, safety stock assumptions, and order timing across all managed portfolios.
• Balance stock availability, inventory turnover, expiry exposure, working capital, and warehouse capacity to optimize inventory health.
• Monitor stock risks including shortages, overstock, slow-moving items, and near/cross-expiry inventory, and ensure action plans are implemented.
• Validate supply assumptions related to new launches, promotional activity, exceptional demand, and product phase-in/phase-out plans.
Procurement, Import Operations, and Supplier Management
• Supervise and approve placement of orders, shipment arrangements, key documentation, and financial instruments related to imported goods.
• Maintain and develop relationships with suppliers, freight forwarders, transporters, clearing agents, and other service providers.
• Negotiate commercial and operational terms where applicable to optimize service levels, lead times, freight cost, and local charges.
• Resolve escalated supply, shipment, documentation, or claim issues and ensure timely closure with the relevant internal and external parties.
• Stay abreast of customs, shipping, administrative, and regulatory developments that may affect cost, timing, or compliance.
Cost Control, Budgeting, and Performance Management
• Own the yearly supply chain budget and monitor department spending, landed factors, shipment cost drivers, and budget adherence.
• Review and approve landed cost studies, cost and selling reports, and variance analyses for new and existing products.
• Drive cost optimization initiatives related to freight, local charges, duty impact, shipment consolidation, and process efficiency.
• Provide management with timely visibility on open orders, inventory exposure, landed cost performance, claims, and operational risks.
Cross-Functional Coordination and Service Delivery
• Coordinate closely with Marketing, Brand Managers, Finance, Treasury, Warehouse, and Operations teams to ensure timely and aligned execution.
• Align unloading priorities, receipt planning, and space considerations with the warehouse and operations teams.
• Support supplier agreements, service level agreements, and supply-related contractual clauses in coordination with Finance, Legal, and other stakeholders.
• Ensure effective communication and issue resolution across internal customers and external partners.
People Leadership and Capability Building
• Lead, structure, and develop the supply chain team, including Team Leaders, Officers, and support staff, to ensure clear accountability and productivity.
• Set objectives, review performance, coach team members, and ensure succession and backup coverage for critical activities.
• Promote a culture of ownership, accuracy, continuous improvement, and collaboration within the department.
• Identify capability gaps and implement training and development actions to strengthen technical and managerial competency.
Continuous Improvement, Reporting, and Compliance
• Drive process review, workflow simplification, system discipline, and reporting improvements to strengthen control and efficiency.
• Ensure master data governance, record retention, shipment documentation, and departmental files are properly maintained.
• Maintain readiness for audits and ensure compliance with internal policies, contractual obligations, and applicable operational requirements.
• Prepare and present periodic management reports covering KPIs, supply risks, inventory health, cost performance, and improvement initiatives.
Qualifications:
• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
• MBA or Master’s degree in a relevant field is a plus.
• Professional certification in Supply Chain or Logistics (such