We are seeking a professional and welcoming Font Office Receptionist to serve as the first point of contact for our guests, delivering exceptional service and ensuring smooth daily front desk operations.

Key responsibilities:

• Welcome guest courteously and warmly upon arrival.
• Assign rooms to arriving guests according with their reservations and special requests.
• Perform guest check-in and check-out processes efficiently and professionally according to established brand standards.
• Prepare and maintain daily front office reports and financial logs.
• Manage and process online bookings and reservations accurately.
• Direct visitors and handle inquiries by effectively utilizing internal employee and department directories.
• Maintain a safe, clean and organized reception area by complying with company procedures, rules, and regulations.
• Supports continuity across shifts by documenting and communicating guest needs, operational irregularities, and ongoing tasks to the oncoming team.

Job Requirements:
• BA (Bachelor’s Degree) preferably in Hospitality Management, Tourism or a related filed.
• 1-2 years of experience in a front desk or reception role within the hotel industry.
• Fluent in both English and French