Job description

Customer Orders & Communication

• Answer incoming telephone calls, emails, WhatsApp messages, and online inquiries from customers.
• Provide accurate information regarding menus, pricing, services, event packages, and availability.
• Receive, process, and confirm catering orders while ensuring all customer requirements are accurately documented.
• Prepare quotations and proposals and follow up on inquiries to support sales conversion and customer retention.
• Coordinate event requirements, including guest count, venue details, delivery schedules, dietary requirements, and special requests.
• Maintain accurate customer records, order details, and communication logs within the company system.
• Handle customer complaints, concerns, requests, and last-minute changes professionally and efficiently.
• Conduct post-event follow-up with customers to gather feedback and identify opportunities for service improvement.

Event Operations

• Execute catering events according to confirmed client requirements and company standards.
• Coordinate with kitchen, logistics, drivers, and service teams to ensure timely and successful event delivery.
• Oversee event setup, food presentation, buffet arrangements, service areas, and event breakdown.
• Ensure the timely delivery, installation, collection, and return of catering equipment and supplies.
• Monitor event progress and resolve operational issues promptly to maintain service quality and customer satisfaction.

Food & Beverage Service

• Ensure food and beverages are prepared, handled, and served according to company quality, presentation, and hygiene standards.
• Monitor portion control and minimize food waste.
• Maintain proper food handling, storage, and temperature controls at all times.

Team Coordination

• Coordinate, assign, and supervise the activities of service staff, drivers, and event support personnel to ensure efficient event execution.
• Assist in training new employees on operational procedures, service standards, and company policies.
• Promote teamwork, professionalism, and a customer-focused culture.

Inventory & Equipment Management

• Monitor catering inventory, equipment, and supplies to ensure operational readiness.
• Ensure all equipment is cleaned, maintained, and stored properly after each event.
• Report damaged, missing, or malfunctioning equipment and assist with inventory counts and stock control procedures.

Health, Safety & Compliance

• Follow company health, safety, and food safety policies and procedures.
• Ensure compliance with all applicable food safety, hygiene, and workplace safety regulations.
• Maintain a clean, organized, and safe work environment.
• Report incidents, accidents, hazards, or safety concerns immediately.

Skills

Qualifications

·      High school diploma or equivalent.

·      Previous experience in catering, hospitality, food service, or event operations preferred.

·      Valid driver’s license (if delivery responsibilities are required).

·      Food safety certification is an advantage.

Skills & Competencies

·      Strong organizational and time-management skills.

·      Excellent customer service and communication abilities.

·      Ability to work under pressure in fast-paced environments.

·      Problem-solving and decision-making skills.

·      Team leadership and coordination capabilities.

·      Attention to detail and commitment to quality.