Job description

1. Supply Growth Strategy & Planning

• Help define freelancer supply targets per vertical and area.

• Structure service verticals and sub-verticals, and set clear requirements per vertical, skills, certifications, experience, availability and others.

• Identify and prioritize acquisition channels and adjust supply planning based on operational needs and early demand signals.

2. Supply Outreach & Partnership Coordination

• Build relationships with universities, public and private institutions, and community organizations to grow the freelancer network.

• Lead freelancer acquisition through job fairs, partnerships, cold outreach, referrals, and on-ground initiatives.

• Support ambassador and referral programs to accelerate supply growth, in addition to other initiatives.

3. Pipeline Management & Conversion

• Own and manage the freelancer pipeline from initial reach and contact through to activation.

• Maintain structured tracking systems and dashboards, to monitor conversion rates across all onboarding stages.

• Identify drop-off points in the funnel and improve outreach messaging, scripts, and onboarding flows accordingly.

• Convert non-freelancers into service providers.

4. Freelancer Vetting & Quality Control

• Own the vetting pipeline end-to-end: document collection, identity verification (KYC), interview scheduling, and onboarding.

• Define and enforce quality standards and acceptance criteria per vertical.

• Support Trust & Safety processes by ensuring proper verification, maintaining quality standards, and resolving issues when they arise.

5. Marketplace Operations & Freelancer Management

• Ensure balanced supply across verticals and areas, monitor freelancer availability, readiness, and utilization.

• Build and maintain relationships with freelancers post-onboarding, supporting them through their engagements and growth.

• Monitor performance, engagement, and retention. Handle freelancer issues, feedback, and escalations.

• Support engagement initiatives to keep the supply base active and motivated.

6. Reporting & Performance Tracking

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