Position Information

Job Title: Restaurant Manager
Department: Operations
Reports To: Owner / General Manager
Location: Beirut, Lebanon
Employment Type: Full-Time

Job Summary

The Restaurant Manager is responsible for leading the daily operations of a premium Italian restaurant, ensuring exceptional guest experiences, operational excellence, and financial performance. The role requires a hands-on leader who can manage both Front of House and Back of House operations while maintaining authentic Italian hospitality standards, controlling costs, developing employees, and ensuring compliance with Lebanese food safety regulations and company policies. Restaurant managers are generally expected to oversee staffing, customer service, inventory, budgeting, and operational performance while maintaining high service standards.

Key Responsibilities
1. Restaurant Operations
Manage the day-to-day operations of the restaurant.
Ensure smooth coordination between the dining room, bar, and kitchen.
Monitor opening and closing procedures.
Ensure compliance with company standards and SOPs.
Maintain a clean, organized, and welcoming restaurant environment.
Ensure the restaurant consistently reflects authentic Italian hospitality.

2. Guest Experience
Deliver exceptional customer service at all times.
Personally welcome and engage with guests during service.
Handle customer complaints professionally and resolve issues promptly.
Monitor online reviews and guest feedback.
Implement initiatives to improve guest satisfaction and encourage repeat business.
Ensure all VIP guests receive personalized service.

3. Team Leadership
Recruit, interview, and onboard restaurant employees.
Develop weekly staff schedules.
Supervise daily staff performance.
Conduct regular performance evaluations.
Coach and mentor supervisors and service staff.
Foster teamwork, professionalism, and accountability.
Lead daily pre-shift briefings