Job description

We are growing! We are currently looking to hire a Freelance Video & Content Creator to work with us remotely .

Who we are:

Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.

The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.

Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What We’re Looking For

We’re looking for a Freelance Video & Content Creator to produce short-form, mobile-first video for CXG Learn, our learning platform for luxury and premium brands. Think elevated, engaging, “Insta-story” style learning — theory capsules, client scenarios, and animated formats that feel as premium as the brands we serve.

The ideal candidate brings strong visual storytelling, a sharp eye for pacing, and the ability to deliver polished, on-brand video efficiently and at volume.

A note on tools:  Video production here uses familiar, standard tools — the focus is on quality, consistency, and a natural fit with our mobile-first, premium look and feel.

Key Responsibilities

Short-Form Video Production

• Create short learning videos: theory videos, GIF-style videos, avatar videos, and immersive client-scenario videos.
• Design for mobile first — portrait video, with landscape adaptations where needed.

Editing & Motion

• Handle editing, subtitles, overlays, and motion graphics to a premium standard.
• Apply consistent transitions, framing, voice, and music aligned to the CXG Learn style.

Content Adaptation

• Adapt and repurpose content across formats, languages, and learning paths.
• Source or integrate stock and AI-generated visuals where appropriate.

Collaboration

• Work with the marketing and learning teams, iterating quickly through feedback.
• Apply and help maintain the CXG Learn creative and video guidelines.