Jobs / Customer Service Jobs / Clients Communication Officer
On-site
WK -
Lebanon , Beirut
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Job Details

Category Accounting, Finance & Banking
???? Responsibilities:
Accounting Operations
• Maintain clients’ balances across all platforms.
• Prepare clients’ cashboxes in a timely and accurate manner.
• Resolve discrepancies when they arise Assist with other accounting projects/tasks when needed.
• Track and escalate overdue balances, maintaining a clear follow-up log

Client Queries Management
• Ensure clients receive their cashboxes promptly
• Ensure clients’ queries are answered, well resolved and finalized
• Maintain a healthy relation with all clients.
• Proactively follow up with clients on outstanding cashbox payments/dues until resolved
• Serve as the main point of contact for client payment queries — respond promptly and professionally
• Build and maintain strong day-to-day relationships with clients


???? Requirements:
• Experience in customer service in a financial institution.
• Good knowledge of Microsoft Excel.
• Excellent communication and organizational skills.
• Strong attention to detail.
• Knowledge of e-commerce logistics is a plus.

???? Location: Dekweneh

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Lebanon, Beirut
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