Store Manager

Job Summary
The Store Manager is responsible for the overall operation of the store, including sales performance, staff supervision, customer service, inventory control, and ensuring a safe, well-organized shopping environment. This role combines leadership, operational oversight, and a strong focus on achieving business targets.

Key Responsibilities

Operations & Sales

Oversee day-to-day store operations to ensure smooth, efficient functioning
Set and drive achievement of sales targets and KPIs
Monitor and analyze sales performance, preparing regular reports for upper management
Ensure the store complies with company policies, health and safety regulations, and legal requirements

Staff Management

Recruit, train, and onboard new employees
Create staff schedules and manage payroll budgets
Supervise, motivate, and evaluate staff performance
Foster a positive work environment and address any personnel issues
Conduct regular team meetings to communicate goals and updates

Customer Service

Ensure a high standard of customer service is maintained at all times
Handle escalated customer complaints and resolve issues effectively
Monitor customer feedback and implement improvements

Inventory & Merchandising

Manage stock levels, ordering, and inventory control to minimize loss
Oversee visual merchandising and ensure the store is well-presented
Coordinate with suppliers and vendors as needed

Financial Management

Manage store budgets, control expenses, and monitor profitability
Handle cash management and ensure accurate financial record-keeping
Analyze financial data to identify areas for improvement

Qualifications

Bachelor's degree in Business Administration, Retail Management, or related field (preferred)
2–5 years of retail experience, with at least 1–2 years in a supervisory or management role
Proven track record of meeting or exceeding sales targets

Skills & Competencies

Strong leadership and team management abilities
Excellent communication and interpersonal skills
Problem-solving and decision-making capabilities
Organizational and multitasking skills
Familiarity with POS systems and retail management software
Financial acumen (budgeting, P&L understanding)

Working Conditions

Typically full-time, may require evenings, weekends, and holidays
Primarily on the sales floor with some time in a back office for administrative tasks