Job description

ONSITE - Construction Management Experts specializes in cloud-based, construction-specific Management Software to streamline processes. The Onsite team, made up of construction management experts, provides Document, Communication, and Quality Management solutions while advising stakeholders on process improvement for Digital Transformation. Trusted by industry leaders in the GCC, Onsite modernizes construction management, addressing long-standing issues with legacy solutions. Headquartered in Dubai, with global offices and representatives, Onsite is committed to enhancing efficiency in construction management.

Role Description

We are seeking a dedicated Support Officer to join our team at our Jounieh office. In this full-time, on-site position, you will serve as the primary point of contact for our valued customers, providing exceptional service and ensuring positive user experiences. You'll play a crucial role in maintaining customer satisfaction while supporting our mission to transform construction management through innovative technology solutions.

Skills

Key Responsibilities:

•Provide first-level customer support and assistance to users

•Handle customer inquiries via phone, email, and chat

•Guide users through basic software navigation and features

•Document and escalate technical issues to appropriate teams

•Ensure exceptional customer satisfaction through responsive service delivery

•Maintain accurate records of customer interactions and support cases

•Follow up with customers to ensure issue resolution

•Assist with user onboarding and training sessions

Qualifications Required:

•Bachelor's degree in any field

•Excellent verbal and written communication skills in English

•Strong customer service orientation with focus on satisfaction

•Good organizational and multitasking abilities

•Ability to learn software applications quickly

•Patience and professionalism when dealing with customers

•Ability to thrive in collaborative team environments

•Basic computer literacy and comfort with software applications

Preferred:

•Previous experience in customer support or service roles

•Familiarity with construction industry terminology

•Additional language skills (Arabic, French)

•Experience with ticketing systems

•Strong attention to detail

What We Offer

•Competitive salary and benefits package

•Opportunity to work with cutting-edge construction technology

•Professional development and growth opportunities

•Collaborative and innovative work environment

•Chance to make a meaningful impact in the construction industry