Company Description MATTA Gallery is a leading furniture brand in Lebanon with over 75 years of experience in residential and commercial furnishings. The company is known for its commitment to quality, innovative design, and customer satisfaction, offering a wide range of timeless and modern pieces. MATTA operates five showrooms in Dekwaneh, Antelias, Hazmieh, Ajaltoun, and an exclusive outlet in Jal Dib, making it easily accessible to customers across the region. Team members at MATTA contribute to creating stylish, comfortable spaces for clients while upholding a strong legacy of service and design excellence.

Role Description

This is a full-time, on-site Customer Service Representative role based in Dekwaneh. The Customer Service Representative will handle customer inquiries and complaints, process phone and online orders, and provide customers with accurate information and assistance throughout the online purchasing and after purchasing experience.

The role includes coordinating with the Sales, Warehouse, and other relevant teams to ensure orders and customer requests are handled efficiently. The Customer Service Representative will also process exchanges and returns, follow up on customer concerns, and maintain accurate customer delivery records. In addition, the role will support MATTA s e-commerce activities, including updating product prices and item information on the company website through WordPress, and assisting with day-to-day online order and website-related tasks.

Key Responsibilities

• Respond to customer inquiries and complaints by phone, email, and online channels.
• Provide accurate information regarding products, prices, availability, orders, deliveries, exchanges, and returns.
• Process and follow up on phone and online orders.
• Coordinate with Sales and Warehouse teams regarding customer orders, deliveries, exchanges, and other customer requests.
• Resolve customer concerns professionally and ensure appropriate follow-up until the issue is resolved.
• Maintain accurate customer and order information in the company s customer management or relevant systems.
• Update product prices, item information, and other basic content on the company website using WordPress.
• Assist with basic e-commerce tasks, including online product and order updates.
• Ensure customers receive a smooth, professional, and consistent service experience.
• Collaborate with colleagues to maintain MATTA s customer service and service quality standards.

Desired Candidate Profile

• Previous experience in customer service, retail, hospitality, or a similar customer-facing role is preferred.
• Strong verbal and written communication skills.
• Ability to handle customer complaints and difficult situations professionally and effectively.
• Strong organizational skills, attention to detail, and ability to follow up on multiple customer requests.
• Basic computer skills and ability to work with customer management, order processing, or point-of-sale systems.
• Basic familiarity with WordPress is strongly preferred.
• Interest in e-commerce and online customer service is an advantage.
• Interest in furniture, interior design, or home d cor is an advantage.
• Proactive, reliable, solution-oriented, and able to work effectively as part of a team.