Duties And Responsibilities

On Product and Competition Knowledge:
-Possess comprehensive knowledge of the marketed and competitors’ products in order to answer all clients’ inquiries.

On Sales & Market Coverage:
-Achieve sales and distribution targets assigned by Area Sales Supervisor (by brand, area, sub-area…).
-Mention reasons behind unsuccessful calls and way forward.
-Implement sales fundamentals and abide by the steps of call during visits.
-Timely request from Area Sales Supervisor cycle amendments upon client closure, new client activation and client potential revision.
-Continuously enhance vertical distribution: ensure core SKUs per channel are available at concerned pharmacies.
-Continuously enhance horizontal distribution: thoroughly scan assigned area and open timely new customers in order to reach the targeted number of active clients. -Fill and submit visa client on the spot and ensure information inserted is accurate (classification and categorization).

On Visibility & Marketing:
-Ensure accurate and timely implementation of any marketing initiative and product launch.

On Stock Management:
-Avoid out-of-stock and overstock situation by accurately assessing the clients’ storage space and placing orders that meet the clients capacity.
-Keep the Area Sales Supervisor informed regarding products performance (overachievement/underachievement).
-Ensure the implementation of requested stock depletion activity.

On Receivables:
-Ensure the implementation of the company’s credit policy and procedure.
-Timely collect from clients all due invoices or cash collection, avoiding any discrepancy in client accounts.
-In case of any modification of client status requiring a revision of client credit terms, fill the excess limit form and follow up until its approval.
-Avoid doubtful clients by performing needed reference checks prior to filling an excess limit form.
-Inform Area Sales Supervisor and get his approval, in case there is a valid reason to process an order for a client with unpaid dues.
-Timely provide customers with statement of account to avoid payment delays and conduct annual reconciliations.

On Return Management:
-Provide customers with all contractual terms (price list, payment terms) to avoid order return upon delivery and ensure acknowledgment.
-Treat customer return request promptly, inform Area Sales Supervisor upon return request, provide rationale behind it and follow up until matter is closed.

On Delivery Matters:
-Abide by the call cycle to ensure match with delivery cycle.
-Investigate any delay in delivery and report the case to the Area Sales Supervisor when needed.
-Ensure customer has no unjustified unpaid dues before placing the order to avoid order being blocked at credit level and leading to delivery delays.

On Customer Satisfaction and PR:
-Identify, advise and fulfill customers’ needs.
-Build and maintain good relations with Pharmacies’ decision makers.
-Keep Area Sales Supervisor and Sales Manager informed of customer complaints and non-conformities and take corrective actions accordingly.
-Ensure excellent customer service by efficiently taking orders, verify product, quantity, price, payment modality... Courteously inform customers about out-of-stock products and assist with substitutes when applicable.

On Compliance:
-Ensure the implementation of company’s policy and procedures to maximize productivity and avoid risks.

On Reporting:
-Submit to the Area Sales Supervisor reports including (achievement versus target, price fishing, competitor initiatives, new launched products, challenges, opportunities, recommendations).


Education:
Bachelor's degree in business administration

Experience:
1 to 2 years of experience in selling of pharmaceutical products