Duties and Responsibilities Own the daily management, accuracy, availability, and commercial presentation of all Shopify online-store pages and related e-commerce touchpoints. Prepare online boutiques for new items, campaigns, events, seasonal holidays, collaborations, and commercial themes in coordination with Marketing and Visual Merchandising. Request approved visuals from Hugo Boss Head Office and coordinate banners, image dimensions, themes, copy, and other materials with Marketing before publication. Upload and update visual content, banners, promotions, boutiques, menus, links, and product presentation across Shopify, ensuring that every click directs customers to the correct destination. Validate website content and display before publishing, including image clarity, accessibility, banner quality, event relevance, promotional accuracy, and overall attractiveness. Review sell-out and stock information, highlight seasonal collections and priority menus, and push high-inventory items, top-performing product groups, and commercial focus products online. Receive online-order notifications through the platform or WhatsApp, assign collection requests to branches, and coordinate drivers, stores, Logistics, and the packing team throughout fulfilment. Verify returned-to-warehouse items received from branches, confirm logistics-system receipt, add the correct bill or reference to each item, and remove avoidable packing delays. Confirm item availability, ensure orders are packed according to requirements, create and print Aramex shipment labels, arrange pickup, and inform customers of expected delivery dates.
Desired Candidate Profile
Qualifications Education Bachelor's degree in E-Commerce, Marketing, Business Administration, Digital Business, Information Systems, Retail Management, or a related field. Relevant certification in Shopify, digital marketing, analytics, or customer experience is an advantage. Experience 7-10 years of progressive experience in e-commerce, online retail, digital operations, customer experience, or a related discipline. At least 3 years in an e-commerce management or team-lead role with responsibility for online sales, Shopify operations, order fulfilment, delivery partners, and customer service.