The Housekeeping Supervisor is responsible for supervising and coordinating the daily operations of the housekeeping team to ensure that guest rooms, public areas, and back-of-house areas consistently meet the high cleanliness, presentation, hygiene, and service standards expected of a 5-star hotel.

The position requires strong leadership, attention to detail, excellent organizational skills, and a commitment to delivering exceptional guest experiences.

Key Responsibilities
Supervise and coordinate the daily activities of Room Attendants, Housemen/Housepersons, and other housekeeping team members.
Inspect guest rooms, corridors, public areas, and back-of-house areas to ensure they meet the hotel's 5-star standards.
Ensure guest rooms are cleaned, maintained, and released according to established quality standards and required timeframes.
Allocate daily assignments and ensure adequate staffing according to occupancy and operational requirements.
Monitor room status and coordinate closely with the Front Office regarding arrivals, departures, VIP guests, early check-ins, and room changes.
Conduct regular inspections and immediately address cleanliness, maintenance, or presentation issues.
Follow up on guest requests, complaints, and special arrangements and ensure timely resolution.
Ensure proper handling, storage, and control of housekeeping supplies, chemicals, linen, amenities, and equipment.
Maintain proper procedures for lost and found items.
Train, coach, and motivate housekeeping staff while monitoring individual performance and adherence to hotel procedures.
Ensure compliance with hotel policies, health and safety regulations, hygiene standards, and proper chemical handling procedures.
Report maintenance defects and follow up with the Engineering Department until issues are resolved.
Assist with inventory control and participate in regular stock and linen counts.
Ensure VIP rooms, special occasions, and guest requests are prepared according to required standards.
Monitor productivity and ensure efficient use of manpower and resources.
Prepare and complete housekeeping reports, checklists, and daily records as required.
Assist the Executive Housekeeper with administrative and operational duties.
Maintain professional communication with all hotel departments.
Ensure guest privacy, confidentiality, and security procedures are strictly followed.
Guest Service Responsibilities
Maintain a professional, courteous, and welcoming attitude toward all guests.
Respond promptly and professionally to guest requests and concerns.
Anticipate guest needs and ensure personalized service whenever possible.
Handle complaints professionally and escalate serious issues to management when necessary.
Ensure that all interactions reflect the standards and image of a luxury 5-star hotel.
Requirements
Previous experience in a housekeeping supervisory role, preferably in a 4- or 5-star hotel.
Strong knowledge of hotel housekeeping operations and room-cleaning standards.
Excellent attention to detail and organizational skills.
Good leadership and team-management abilities.
Strong communication and interpersonal skills.
Ability to work under pressure in a fast-paced hotel environment.
Flexibility to work shifts, weekends, and public holidays.
Good knowledge of English; Arabic and/or French is an advantage.
Familiarity with hotel housekeeping systems and basic computer skills is preferred.
Knowledge of health, safety, hygiene, and chemical-handling procedures.
A professional appearance and strong customer-service orientation.
Key Competencies
Leadership and team supervision
Attention to detail
Organization and time management
Guest service excellence
Problem-solving
Communication skills
Quality control
Teamwork
Confidentiality and discretion
Ability to work under pressure