Noor Kanaan Beauty Zone – City Centre Beirut
Noor Kanaan Beauty Zone is looking for an experienced, energetic, and highly organized Female Salon Supervisor to join our team at City Centre Beirut.
We are looking for someone who combines strong leadership, excellent customer-service skills, attention to detail, and hands-on operational management. The successful candidate will play a key role in ensuring that the salon operates smoothly every day, that the team delivers a consistently high standard of service, and that every client receives the experience expected from Noor Kanaan Beauty Zone.
Key Responsibilities
- Supervise the salon's daily operations and ensure smooth coordination between team members.
- Lead, organize, and follow up with the salon team throughout the working day.
- Ensure that employees respect schedules, attendance, appearance, professional behavior, internal procedures, and service standards.
- Monitor the customer journey from arrival and reception through service delivery, payment, rebooking, and departure.
- Handle client concerns and complaints professionally and work toward immediate and appropriate solutions.
- Ensure a high level of customer service and hospitality at all times.
- Support the reception and customer-service team in managing bookings, appointments, cancellations, and client requests.
- Monitor appointment flow and coordinate the allocation of clients among available team members.
- Encourage rebooking and support initiatives designed to increase customer retention and loyalty.
- Follow up on sales performance, service targets, and team productivity.
- Monitor the cleanliness, presentation, hygiene, and overall readiness of the salon throughout the day.
- Coordinate stock requirements and follow up on products, consumables, and salon supplies.
- Support basic HR administration, including attendance, leave requests, staff documentation, onboarding, and employee follow-up.
- Assist management in implementing company policies, procedures, promotions, loyalty programs, and customer-service standards.
- Prepare regular operational updates and promptly report important client, employee, or operational issues to management.
- Support the training and integration of new employees and help maintain a positive, disciplined, and professional working environment