Sales & Inventory Management:

• Assist the Area Manager in achieving maximum sales and margin by controlling shrinkage and operating costs.

• Plan and monitor inventory management to ensure high productivity from store staff.

• Supervise final ordering decisions and inventory management during special events and festive seasons.

• Ensure availability of merchandise and services by maintaining contracts and inventories.

• Identify current and future customer requirements by establishing strong relationships with potential and actual customers and others with insight into service needs.

• Monitor and control shrinkage and disposal to minimize losses. Conduct occasional stock counts and develop action plans to manage stock losses via stock take and partial stock take.

• Report all available and pending overstocks and wrong inventory identified by the operations team to the concerned parties.

• Secure merchandise by implementing security systems and procedures.

• Ensure proper pricing and placement of merchandise, including ensuring SELs are correctly displayed and prices are accurately reflected at tills.

Customer Satisfaction:

• Intervene in customer cases as needed to maintain customer satisfaction.

• Ensure that the store provides a safe and clean environment for customers and employees.

• Ensure all products are properly labeled with production and expiry dates, and follow up on expiry dates to ensure compliance with internal food safety standards.

• Apply internal food safety requirements based on local regulatory bodies and international standards, including Good Manufacturing Practices (GMP) and Good Hygienic Practices (GHP).

• Ensure necessary documents and records related to food safety are completed and filed.

• Report any food safety concerns to the superior and cooperate with internal and external food safety auditors to resolve issues and ensure improvements.

Operational Excellence:

• Complete store operational requirements by scheduling and assigning employees, and following up on work results.

• Maintain operations by coordinating and enforcing program, operational, and personnel policies and procedures.

• Monitor store operations by studying advertising, sales promotions, and display plans; analyze operating and financial statements for profitability ratios.

• Conduct regular spot-checks on product merchandising to ensure adherence to guidelines.

• Ensure that all returnable items are prepared and stored according to procedure and that the store is ready for perpetual inventory counts.

• Execute daily spot checks to ensure nearly expired items are discarded and inventory is in proper condition.

Team Management & Development:

• Maintain and develop the team by orienting and training employees, ensuring on-the-job training using checklists.

• Provide ongoing leadership and support to the team, resolving any staff issues and escalating unresolved issues to the superior.

• Manage shift schedules to include training, vacations, leaves, and backups.

• Recommend disciplinary action as needed in accordance with established policies and procedures.

• Organize and maintain a departmental communication system that encourages staff participation and ensures staff is informed of policy changes.

• Involve the team in service and activities to ensure continued engagement and motivation.

Compliance & Safety:

• Ensure the store complies with all legal requirements and maintains a stable and reputable standing.

• Enforce health and safety procedures, ensuring that all staff wear proper safety equipment and follow safety protocols.

• Implement cleaning schedules and procedures, ensuring outstanding hygiene conditions are maintained in the warehouse and receiving area.

• Ensure proper storage, labeling, and use of food supplies to prevent spoilage and maintain cost control.

Desired Candidate Profile

• Between 5 and 8 years of experience in related field

• Bachelor s degree in business administration or any related field