Key Responsibilities:

Customer Assistance:

• Greet customers warmly and ascertain their needs by engaging in friendly conversations.
• Provide expert advice on pet care products, including food, accessories, toys, and grooming supplies.
• Actively listen to customer inquiries, identify their requirements, and offer suitable product recommendations.
• Answer questions regarding pet health, nutrition, and product usage.

Product Knowledge:

• Maintain up-to-date knowledge of all products available in the store, including their features, benefits, and pricing.
• Stay informed about pet industry trends and new product releases to better assist customers.
• Help customers compare different products and explain the differences to aid in their decision-making.

Sales and Upselling:

• Use persuasive selling techniques to upsell and cross-sell products, maximizing sales opportunities.
• Meet or exceed individual and team sales targets while maintaining a consultative and customer-focused approach.
• Process transactions accurately using the point-of-sale (POS) system and handle cash, credit cards, and other payment methods.

Merchandising and Inventory:

• Ensure shelves are well-stocked, organized, and visually appealing at all times.
• Assist with receiving, unpacking, and displaying merchandise shipments.
• Monitor inventory levels and communicate restocking needs to the store manager.

Customer Service:

• Address customer concerns and resolve issues promptly to ensure their satisfaction.
• Handle returns and exchanges according to company policies.
• Build strong, positive relationships with customers to encourage repeat business and customer loyalty.

Store Maintenance:

• Participate in store cleanliness and organization, including dusting, sweeping, and arranging displays.
• Contribute to the overall store environment by maintaining a tidy and welcoming atmosphere.

Team Collaboration:

• Collaborate with fellow team members to achieve store goals and maintain a harmonious working environment.
• Share feedback and insights with colleagues and management to enhance the overall customer experience.
• Benefits: (Please list any benefits that PetMart offers to its employees, such as employee discounts, health insurance, etc.)