Location: Beirut, Lebanon

Job Type: Full-Time

Experience Level: 5 Years

Company Overview:
[Sleep Comfort] is a dynamic and rapidly growing company located in the heart of Beirut. We pride ourselves on delivering top-notch services and products to our customers. We are seeking a highly motivated and experienced Customer Services Representative to join our team and contribute to our continued success.

Job Summary:
The Customer Services Representative will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have a strong background in customer service with at least five years of experience, excellent communication skills, and a customer-focused attitude.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues and complaints efficiently and effectively.
Provide detailed product and service information to customers.
Maintain accurate and up-to-date customer records in the CRM system.
Follow up with customers to ensure their issues have been resolved satisfactorily.
Collaborate with other departments to address customer needs and improve service delivery.
Identify and escalate complex issues to the appropriate team members or management.
Provide feedback and suggestions for improving customer service processes and procedures.
Handle returns, exchanges, and refunds in accordance with company policies.
Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement.
Qualifications:

Bachelor’s degree in Business Administration, Communications, or a related field preferred.
Minimum of 5 years of experience in a customer service role.
Excellent verbal and written communication skills in both English and Arabic & French
Strong problem-solving skills and the ability to think on your feet.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to work independently and as part of a team.
High level of patience, empathy, and professionalism.
Strong organizational skills and attention to detail.
Ability to handle a high volume of inquiries and manage multiple tasks simultaneously.
What We Offer:

Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal candidate for this position to [[Click to show email] ] with the subject line "Customer Services Representative

s