Key Responsibilities (not all-inclusive, nor exhaustive):

• Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
• Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
• Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
• Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
• With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
• Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
• Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
• Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Perform other related duties as required.

Skills

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Completion of secondary school education. Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, or other related field is an advantage. 

Experience: At least five (5) years of experience in the Information Technology field with one (1) year of experience directly linked to helpdesk support.

Language: Fluency in both oral and written communication in English and Arabic languages.

Required Skills:

• Experience in Network administration (Cisco, Virtualization etc..)
• Experience in using Office 365 products and active directory services.
• Experience in managing cloud-based solutions & IT infrastructure components. (One-Drive, SharePoint, Azure, AWS etc..) 
• Experience in managing service management tools.
• Experience in client management/support
• Experience in resolving complex technical issues
•