Customer Service Representative

About us

Quiqup's vision is to become the driving force behind the success of the rapidly growing e-commerce ecosystem in the MENA region. The company aims to shape the future of e-commerce in the Middle East by enabling businesses to concentrate on growth while Quiqup handles all post-checkout operations. Quiqup is committed to making the e-commerce experience in the MENA region as seamless and efficient as possible by providing an API-driven, modern, and configurable solution that solves all e-commerce fulfilment needs across the value chain from product storage to global shipping.

Job description

We are looking for a motivated, ambitious and experienced Customer Service Representative. As a key member of our team, and one of the first people to hold this role, you will help craft the company's customer service strategy, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences.

The team

The Live Operations Department is the beating heart of the company. It touches every element of Quiqup; it is, quite literally, the nuts and bolts of the business, the glue that holds it all together. It’s what ensures our clients and customers get what they want, when they want it, how they want it in perfect condition.

What you will be doing

• You will act as a logistical liaison between our partners and the internal operations
• You will act as a first point of contact and face of Quiqup
• You will save the day often, very often!
• You will take inbound calls and also make outbound calls to support our stakeholders
• You may be required to dispatch, coordinate and pin check orders as needed
• You will respond to customer’s requests, complaints and compliments
• You will be trouble shooting logistical challenges in real time
• You will be responsible to clearly communicate Quiqup’s operations to our partners
• You will be required to observe and report on trends, opportunities and challenges faced in your role
• You will be required to communicate these with partners and internal cross functional teams to proactively drive innovation within the organisation

About you:

• Degree in any field preferred
• 1-2 years experience in a similar role, managing relationships with stakeholders
• Flexible to work evenings, overnights and weekends - 6 days a week 24/7 on rotational basis
• An excellent communicator with professional, business level English (a must)
• An empathetic approach to customer service, being supportive and highly
• Organised and proactive - ability to juggle 101 things and deliver results
• Tech literate
• Willing to learn and push to the next level
• An entrepreneurial mindset
• Adaptable to different situations and ability to evolve through time
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Passionate about using analytical skills to identify problems, find solutions, and improve relationships
• Knowledge of e-commerce or logistics space is a plus

It's a great opportunity

• Joining a fast growing startup is the fastest way to accelerate your career
• You will be one of the first people to hold this role in our organization which means that you will have a unique opportunity to work with senior business leaders to design the function into something exceptional
• Exposure to full organisation, enlisting the support of specialists across all functions within the organisation
• This is a great opportunity to prove yourself and grow your career as the team grows