The ideal candidate is a highly organized self-starter who is capable of working cross-functionally on the planning and the implementation of marketing projects. You will need to display versatility in order to handle ad-hoc projects as assigned. 

About Us:

Afandee Lebanon (A sister company of Moustasharoun Bureau) is a dynamic startup specializing in e-commerce and marketplace. We are seeking a motivated and enthusiastic Marketing Intern assistant to join our team and contribute to our marketing efforts. This is an excellent opportunity for someone looking to start their career in marketing and gain hands-on experience in various facets of the field.

Job Summary:

The Marketing Intern Assistant will play a crucial role in supporting our marketing activities, managing customer service interactions, and ensuring smooth order fulfillment and delivery processes. This position requires a proactive individual with excellent communication skills, attention to detail, and the ability to multitask effectively.

Key Responsibilities:

1. Social Media Posting:

• Create, schedule, and publish engaging content across various social media platforms (e.g., Facebook, Instagram, Twitter, TikTok).

• Monitor and respond to comments, messages, and inquiries on social media in a timely and professional manner.

• Track social media performance metrics and report on engagement and reach.

2. Customer Service:

• Respond to customer inquiries and complaints via email, phone, and social media promptly and courteously.

• Provide accurate information about products and services.

• Resolve customer issues and escalate complex cases to senior staff when necessary.

3. Order Fulfillment:

• Process customer orders accurately and efficiently using our order management system.

• Coordinate with the warehouse team to ensure timely preparation and dispatch of orders.

• Verify order details and ensure all necessary documentation is complete.

4. Order Preparation and Delivery Tracking:

• Prepare orders for shipment, including packaging and labeling.

• Track the status of deliveries and update customers on their order progress.

• Handle any delivery issues or delays by liaising with delivery partners and customers.

5. Inventory Follow-Up:

• Monitor stock levels and report low inventory items to the procurement team.

• Assist in conducting regular inventory audits to ensure accuracy.

• Help manage inventory replenishment and organization in the warehouse.

6. Website Updates:

• Update product listings, descriptions, and prices on the company website.

• Ensure the website content is current, accurate, and visually appealing.

• Assist in the creation and upload of new website content, including blog posts and promotional materials.

Qualifications:

• Basic understanding of social media platforms and their functionalities.

• Strong written and verbal communication skills.

• Excellent organizational skills and attention to detail.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with basic graphic design tools is a plus.

• Prior experience in customer service or a retail environment is advantageous but not required.

Key Attributes:

• Proactive and willing to learn.

• Positive attitude and customer-focused.

• Ability to multitask and manage time effectively.

• Problem-solving skills and the ability to think on your feet.

Benefits:

• Fix salary, with continuous evaluation depending on performance.

• Opportunities for professional development and growth.

• Friendly and supportive work environment.

• [Include any additional benefits such as health insurance, paid time off, etc.]