Aspire Software is looking for Implementation Specialist to join our team in Lebanon !
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
What Your Day Will Look Like:
- Implement project deliverables such as user/dealer creations, data processing, configuration of report master templates, validation rules, input data master templates, budget planning tool master templates in line with agreed scope
- Deliver according to defined processes and procedures with focus on accuracy and efficiency
- Respond directly to business management tool related questions using the internal ticketing system
- Liaise with internal and external customers in a professional manner and according to relevant agreements, maintaining good relationships
- Work to deadlines and respond in a flexible way to the changing demands of the department and the business
- Coordinate onward R&D technical requests relating to project deliverables via the the internal ticketing system
- Communicate with Delivery Team Lead and PMO team on potential risks, issues, priorities and escalation topics. Proactively highlighting potential solution options in order to resolve
- Working alongside Technical Principals to gain knowledge and best practice guidance, ensuring tasks are delivered efficiently and with high quality
- Attend project status reviews to support Project Team throughout project lifecycle
- Ensure relevant SOP documentation is completed and kept up to date
- Assist with completion of project document and hand over to Support team to ensure project deliverables are able to smoothly continue into business as usual
Requirements
- Strong command English language in word and script
- Strong Microsoft Excel skills (VBA / MACRO)
- Data analysis competency and understanding
- Accounting knowledge an advantage
- Automotive background an advantage
- Commitment and a desire to deliver services and solve issues in a quick and timely manner
- Ability to prioritise work, good at planning ahead
- The ability to remain calm under pressure
- Ability to manage a diverse and demanding portfolio of activities
- To be logical and systematic in the diagnosis of data issues looking for trends and root cause analysis
- An excellent spoken manner with strong interpersonal skills at a range of operational levels
- The ability to support and maintain good relationships with all colleagues, providing a professional approach at all times
- Excellent written, verbal and presentation skills with the ability to articulate a directive accurately
- Excellent organisational skills with a high level of attention to detail
- Demonstrable experience or understanding of a business customer service environment and proven analytical ability in troubleshooting in a technical support environment.
- Experience using remote desktop support e.g. Teams / TeamViewer etc.
- Sound IT skills in Microsoft Office particularly Excel, Teams, Outlook