As a Learning and Development Coordinator at Cloud Ascent, you will play a vital role in promoting a culture of continuous learning and growth within our organization. In this innovative role, you will design and implement engaging and dynamic training programs that align with the latest advancements in Microsoft technologies and support the unique career goals of our employees and teams.

You will oversee the Microsoft Partner Program, ensuring our team has access to essential resources, certifications, and training materials that enhance their expertise in Microsoft solutions. Additionally, you will manage non-Microsoft training initiatives, expanding our workforce's skill set and strengthening our integration within the broader cloud ecosystem.

Your contributions will significantly elevate the professional development of our team, enhance the quality of solutions we provide to our clients, and boost our capabilities in delivering exceptional Microsoft-based services. This position is ideal for someone who is passionate about employee development and possesses strong organizational and communication skills.

Responsibilities:

Training Needs Assessment and Delivery:

• Conduct surveys and performance evaluations to identify skill gaps and training needs.
• Collaborate with the management team to determine organizational learning objectives and understand specific team needs.
• Conduct training sessions, both in-person and online, to cater to different learning styles.
• Coordinate logistics for training events, including scheduling, venues, and materials.

Program Design and Development:

• Develop training programs and materials that address identified needs, incorporating various learning formats, such as e-learning, workshops, and seminars.
• Assist in the creation and delivery of training materials, including presentations, handouts, and digital content.
• Update existing training content to ensure it remains relevant and effective.
• Design and deliver onboarding programs for new hires, ensuring they understand company policies, culture, and tools.

Learning Management System (LMS) Administration:

• Research, brainstorm, and identify the most suitable LMS system for implementation within the company.
• Manage and maintain the LMS, ensuring accurate course registration and tracking.
• Generate reports on training progress and outcomes for management review.

Employee Engagement and Development:

• Promote a culture of continuous learning by encouraging employee participation in training and development initiatives.
• Assign relevant training to employees with clear deadlines and develop assessments to evaluate their understanding and progress.
• Organize coaching, mentoring, and peer-learning opportunities to support career growth.

Evaluation and Feedback:

• Implement tools and methods to assess training effectiveness, collecting participant feedback and analyzing the results.
• Make recommendations for program improvements based on evaluation data.

Continuous Improvement and Innovation:

• Stay informed about the latest trends and best practices in learning and development.
• Introduce new learning technologies, tools, and methods to enhance training programs.

Budget and Vendor Management:

• Assist in the development and management of the training budget
• Research, negotiate, and manage relationships with external training providers.

Reporting and Documentation:

• Maintain accurate records of all training activities, including attendance, feedback, and outcomes.
• Prepare reports for management on training program performance, successes, and areas for improvement.

Your Profile

• Bachelor’s degree in Human Resources, Business Administration, Education, Information Technology, Computer Science, or any related field.
• 0-2 years of relevant experience.
• Well-developed communication skills with the ability to connect with people at all levels and influence effectively when appropriate.
• Basic knowledge in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint...).
• Prior internship or hands-on experience in learning and development or HR is preferred.
• Strong organizational skills with a focus on relationship building.
• Proficient in English and Arabic (French is a plus)

About Cloud Ascent

Cloud Ascent is a Microsoft Partner and technology startup operating in the Middle East and recently in Europe, with established entities in Lebanon and Cyprus. We help organizations grow in the digital age through the transformative power of Microsoft cloud technology. By leveraging the full capabilities of the Microsoft ecosystem, we deliver tailored solutions that empower organizations of all sizes and industries. We also offer Microsoft training courses to promote global cloud awareness and equip individuals with the essential skills needed for success in the digital and intelligent business era.