الوظائف / وظائف فنادق / Room Service Agent

Room Service Agent

Serab Hotels - لبنان - جبل لبنان

الخبرة: ١ الى ٢ سنوات

توظيف: دوام كامل

التعليم: High school or equivalent

set tables, and trays according to the type of food ordered and the hotel’s service standards.
Performs opening and closing procedures established for the department.
Accurately records, pre-checks, and picks up all food and beverage orders.
check in with guests to ensure satisfaction with each food course and/or beverage.
Responsible for cleaning and removing the trolleys/trays from guest rooms and corridors.
Serves guests their food and beverages in a prompt, courteous manner as per the standard sequence of service.
Present physical and accurate checks to guests and complete the payment process.
To be able to immediately monitor guest comments and pass them on to your Superior, and be proactive in solving problems whenever possible.
To have full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service, etc.
To have a thorough understanding and knowledge of all food and beverage items on the menu and the ability to recommend Food and beverage combinations and also up-sell alternatives.
Check with the guest regarding the satisfaction of the meal.
Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
Complete closing duties, including restocking items, turning off lights, etc.
Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
Report cleanliness and maintenance issues to the immediate supervisor.
Assist in carrying out scheduled inventories of products and operating equipment.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Ensure proper appearance and grooming while on duty.
Ensure to have minimum wastage and breakage.
Ensure communication between the Kitchen, Order taker, and service team members.
Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
Being knowledgeable in operating the hotel point of sales (POS) system, other order-taking systems or handheld devices, inventory software, etc.
To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House.
Assist in carrying out scheduled inventories of products and operating equipment.
Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors.

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