Presentail is looking for a Customer Retention Specialist to join our Achrafieh office.
Requirements:
- Proven work experience as a Customer Retention Specialist or similar role
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Ability to handle customer queries and complaints effectively
- Familiarity with CRM systems and practices
- A customer-oriented mindset with a passion for delivering exceptional service
Responsibilities:
- Develop and implement strategies to retain customers and increase loyalty
- Communicate with customers to understand their needs and concerns
- Address customer issues promptly and resolve them effectively
- Analyze customer feedback and data to identify trends and improvement opportunities
- Collaborate with sales and marketing teams to enhance the customer experience
- Monitor customer satisfaction levels and take proactive measures to prevent churn
- Provide feedback and insights to management on customer behavior and preferences
- Stay updated on industry trends and best practices in customer retention
If you are a proactive and customer-focused individual with a track record of retaining customers, we would love to hear from you!
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