Title: Sales Operation officer

Department: Export Department

Reports To: Export Manager/Operations Manager

Key Responsibilities:

·        Prepare and process export documentation such as invoices, packing lists, Proforma invoices, certificates of origin, and all related Export Documents.

Ensure all documentation complies with international trade regulations.

·        Coordinate with freight forwarders, shipping companies, and customs agents to ensure timely shipment of goods.

Track shipments and resolve any logistical or transportation issues.

·        Serve as a point of contact for international customers regarding shipping schedules, delivery timelines, and order inquiries.

Address and resolve any customer complaints related to exports.

·        Collaborate with Factory teams to ensure product availability for export and coordination for deliveries and loading.

·        Maintain records of export transactions for audits and internal reviews.

Generate reports on export performance and suggest process improvements.

Qualifications:

Bachelor's degree in Business Administration, , Logistics, or related field.

Proficiency in, MS Office,

Strong organizational and communication skills.

Ability to manage multiple tasks under tight deadlines.

Key Skills:

Attention to detail and accuracy in handling documentation.

Problem-solving and decision-making abilities.