Job purpose summary:
The IT Support Officer will assist in providing technical support to end users, troubleshooting hardware and software issues, and ensuring smooth IT operations within the organization.

Required skills & qualifications:
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Basic understanding of Windows, macOS, and Linux operating systems.
• Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
• Knowledge of common office productivity software (e.g., Microsoft Office, Google Workspace).
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Certifications such as CompTIA A+, ITIL, or Microsoft certifications (preferred but not required).

Duties & responsibilities:
• Provide first-line technical support for hardware, software, and network-related issues.
• Respond to IT support requests via phone, email, or ticketing system in a timely manner.
• Install, configure, and maintain computer systems, printers, and peripherals.
• Assist in troubleshooting and resolving network connectivity issues.
• Support software installation, updates, and patch management.
• Maintain accurate documentation of IT issues, resolutions, and inventory.
• Assist with IT security procedures, including password management and access controls.
• Collaborate with senior IT staff on projects and system upgrades.
• Provide basic training and guidance to end users on IT-related matters.

The responsibilities & duties detailed above are not intended to be exhaustive. It can be amended any time according to business needs. The employee is welcome to make suggestions to expand the scope of the duties