Overall Role Purpose:
Manage, coordinates, and implements all retailing activities within the Country; Responsible to stimulate revenue and shipments growth in this section for the Jordan. In particular, increase revenue growth by improving the conversion ratio of enquiries to bookings and by up selling of value added services with the help of marketing to achieve country budgets. Responsible for all new branch installations or existing branch modernizations and/or relocations.
Accountabilities
| Key activities | Overall goals/Typical measures |
Customer | § The primary challenge of this position is to promote the sales of company-branded products and services (i.e. Express Easy, Receiver Paid, etc.), to achieve maximum market penetration, and to attain both short- and long-range targets for retail sales growth. In addition to successfully integrating national retailing programs into the retail points in the Country. § In conjunction with the Sales Director establish area sales targets and ensure the attainment of agreed annual revenue and profitability targets for all outlets.
§ Implement product strategies and pricing policy, monitor product and revenue performance against plan, manage the retail team and liaise with customer services / operational staff to review and resolve customer needs and associated issues. § Establish trusting and mutually beneficial relationships to tap on the retailers network and locations to provide DHL products and services to end consumers. § Liaison for the purpose of developing & implementing a strong brand presence (in consultation with marketing) at all retail locations, at the same time, ensuring adherence to company policies & procedures. | § Achieve Retail Targets on o TDI Revenue o TDI Shipments o TDI
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