We’re adding a hands-on IT teammate to strengthen our frontline support and ensure employees stay productive with fast support, clean setups, and reliable day-to-day operations.

You’ll be responsible for:
1. Own the front-line support flow: receive, log, categorize, prioritize, and resolve incidents/requests through the Service Desk (email/phone/ticketing), and escalate when needed.
2. Deliver high-quality end-user support: troubleshoot hardware/software issues in person, remotely, and by phone, with clear follow-up until closure
3. Provision and maintain user access: set up accounts for new users (local profiles, email, domain accounts) and support onboarding/offboarding readiness.
4. Endpoint setup & configuration: install/configure laptops/desktops, printers/scanners, and core software; ensure devices are updated and running reliably.
5. Keep systems stable day-to-day: monitor and maintain company computer systems, proactively addressing recurring issues and performance problems.
6. Hardware lifecycle support: diagnose faults, coordinate repairs, and replace equipment when required, including peripherals/basic cabling support.
7. Test and roll out improvements: assist with testing new technology and supporting implementation when new tools/devices are introduced.
8. Document and standardize fixes: maintain troubleshooting documentation/KB notes and keep IT inventory accurate and up to date.

Profile:
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline, 1–2 years.
- Strong troubleshooting mindset.
- Communication skills.
- Ability to prioritize under pressure