Job Description

Roles & Responsibilities

This is a full-time, on-site relocation Agent role based in Beirut. La Levantine Daher & Cie is looking for a proactive and customer-focused Relocation Agent to manage and coordinate international and domestic household goods relocations. The successful candidate will serve as the primary point of contact for clients throughout the moving process, ensuring a seamless relocation experience from origin to destination.

Key Responsibilities

• Manage end-to-end relocation services for individual and corporate clients.
• Coordinate international and domestic household goods shipments by air, sea, and land.
• Conduct client consultations and assess relocation requirements.
• Prepare quotations, service proposals, and relocation plans.
• Coordinate packing, transportation, customs clearance, storage, and delivery services.
• Liaise with overseas agents, moving crews, customs brokers, and transportation providers.
• Monitor shipment progress and provide regular updates to clients.
• Ensure all relocation documentation is accurate and compliant with local and international regulations.
• Resolve operational issues and customer concerns promptly and professionally.
• Maintain accurate records in company systems and prepare status reports.
• Build and maintain strong relationships with clients and partners to ensure customer satisfaction.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.
• Minimum 1 3 years of experience in relocation services, freight forwarding, logistics, or customer service.
• Knowledge of international moving procedures, customs regulations, and household goods shipping is preferred.
• Strong customer service and relationship management skills.
• Excellent communication and negotiation abilities.
• Strong organizational and problem-solving skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in Microsoft Office applications.
• Fluency in English and Arabic; French is an advantage.
• Ability to work in a fast-paced, service-oriented environment.

Preferred Competencies

• Attention to detail and accuracy.
• Ability to handle sensitive client situations with professionalism.
• Strong coordination and follow-up skills.
• Team-oriented with a customer-first mindset.
• Experience working with international agents and corporate relocation accounts is an asset.

Desired Candidate Profile

• Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.
• Minimum 1 3 years of experience in relocation services, freight forwarding, logistics, or customer service.
• Knowledge of international moving procedures, customs regulations, and household goods shipping is preferred.
• Strong customer service and relationship management skills.
• Excellent communication and negotiation abilities.
• Strong organizational and problem-solving skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in Microsoft Office applications.
• Fluency in English and Arabic; French is an advantage.
• Ability to work in a fast-paced, service-oriented environment.
• Attention to detail and accuracy.
• Ability to handle sensitive client situations with professionalism.
• Strong coordination and follow-up skills.
• Team-oriented with a customer-first mindset.
• Experience working with international agents and corporate relocation accounts is an asset.