Job Description

Roles & Responsibilities

We are looking for an experienced Branch Manager to lead the daily operations of our retail branch and ensure exceptional customer service, operational excellence, and strong sales performance.

Key Responsibilities:

• Manage the branch's daily operations and ensure smooth opening and closing procedures.
• Lead, coach, and motivate the branch team to achieve performance and sales targets.
• Monitor sales performance, inventory levels, product availability, and merchandising standards.
• Ensure compliance with company policies, hygiene, safety, and operational procedures.
• Oversee cash handling, daily deposits, and cost control measures.
• Maintain high standards of customer service and efficiently resolve customer concerns.
• Coordinate staffing requirements, employee scheduling, and performance evaluations.
• Ensure proper product display, accurate pricing, and regular expiry date checks.
• Work closely with head office departments to support operational and business objectives.

Desired Candidate Profile

• Minimum 5 years of experience as a Branch Manager or in a similar leadership role.
• Previous experience in the food industry is required.
• Experience in the bakery industry is a strong advantage.
• Bachelor's degree in Business -Administration, Hospitality Management, or a related field is preferred.
• Strong leadership, communication, and people management skills.
• Excellent organizational, problem-solving, and decision-making abilities.
• Good knowledge of retail operations, inventory management, and sales performance.
• Fluent in Arabic and English; French is a plus.