A leading international consumers goods company in Lebanon is looking for an E-commerce Operations Executive to join their team. The successful candidate will be responsible for ensuring product availability, inventory accuracy, pricing compliance, and seamless order fulfillment across online marketplaces. Working closely with internal teams and external partners, he will monitor sales and operational KPIs, optimize marketplace execution, and support initiatives that drive revenue growth while delivering an exceptional customer experience.

Responsibilities

• Manage the day-to-day operations and performance of third-party eCommerce partners, ensuring optimal product availability, assortment visibility, pricing accuracy, and inventory health.
• Monitor sales, inventory, and stock performance to identify trends, minimize out-of-stock risks, and maximize revenue opportunities.
• Lead the monthly eCommerce reconciliation process by coordinating with Finance and external partners to ensure alignment between sales, inventory, and financial records, while resolving discrepancies promptly.
• Ensure accurate and timely execution of product listings, pricing updates, promotional content, and merchandising activities across owned and third-party platforms.
• Coordinate with Marketing teams to execute online campaigns in line with promotional calendars and brand guidelines.
• Oversee order fulfillment performance by monitoring delivery SLAs, managing operational escalations, and collaborating with logistics and customer support teams to ensure a seamless customer experience.
• Prepare and maintain regular eCommerce performance reports and dashboards, tracking key metrics such as sales, conversion, inventory efficiency, and campaign performance, while providing actionable insights.
• Serve as the primary point of contact between eCommerce partners and internal teams, including Brand, Marketing, Supply Chain, Finance, and Customer Experience, to ensure smooth execution of business priorities.
• Identify opportunities to improve operational processes, enhance efficiency, and implement best practices across eCommerce operations.
• Support commercial initiatives by contributing to promotional planning, assortment optimization, marketplace expansion, and other business growth projects.

Desired Candidate Profile

Qualifications & Skills

• Bachelor's degree in Business Administration, Marketing, Digital Marketing, Management, Economics, or a related field.
• 0 2 years of experience in eCommerce, retail operations, digital marketing, or a related commercial environment.
• Experience working with online marketplaces or eCommerce platforms is an advantage.
• Familiarity with inventory management, sales reporting, and digital merchandising is preferred.
• Strong proficiency in Microsoft Excel and PowerPoint.
• Excellent written and verbal communication skills in English.
• Strong analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• High attention to detail and accuracy.
• Strong communication and stakeholder management skills.
• Ability to collaborate effectively across cross-functional teams.
• Customer-focused mindset with strong commercial awareness.
• Proactive approach to process improvement and continuous learning.