Sales responsibilities
* Greet and qualify showroom visitors (gym owners, hotels, clinics, corporate/residential buildings, home-gym buyers)
* Demo equipment, explain specs, materials, warranty, and load ratings
* Prepare quotations, follow up on open quotes, and close orders
* Log every lead and interaction in the CRM — no lead left untracked
* Coordinate delivery and installation dates with the logistics/technical team
* Handle after-sale calls: spare parts, warranty claims, complaints
* Maintain showroom presentation — clean floor, correct pricing, working units
Online support responsibilities
* Respond to WhatsApp Business inquiries and Instagram/Facebook/TikTok DMs during working hours — target first response under 15 minutes
* Answer questions on pricing, availability, specs, and delivery; send catalogues, photos, and videos on request
* Qualify online leads and convert them to showroom visits, site visits, or direct quotations
* Send quotations and follow-ups over WhatsApp and track them like any other lead
* Monitor comments on posts and ads; move serious inquiries into DM
* Escalate complaints, custom projects, and large-project inquiries to the Sales Manager
* Keep saved replies, catalogue files, and price lists current
* Report weekly on inquiry volume, response time, and conversion by channel
Stock responsibilities
* Receive and inspect incoming shipments against packing lists and supplier invoices; flag shortages and damages immediately
* Record all stock in/out movements (sales, transfers, returns, demo units) on the same day
* Run weekly cycle counts and a full monthly count; investigate and report variances
* Maintain accurate item codes, barcodes, and locations across showroom and warehouse
* Flag slow-moving and low-stock items to management for reorder
* Manage spare parts inventory
Requirements
* 2+ years in retail/B2B sales, showroom sales, inventory control, or online customer support
* Fluent Arabic and English (written and spoken) — clear, professional writing for chat
* Comfortable with Excel, inventory/POS software, WhatsApp Business, and social media inboxes
* Physically able to handle equipment (plates, dumbbells, machine parts)
* Organized, detail-driven, honest with numbers
* Fitness industry or equipment background is a strong plus
* Valid driver’s license preferred
KPIs Monthly sales target · Quote-to-close rate · Online first-response time (<15 min) · DM-to-quotation conversion · Stock count accuracy (target 98%+) · Zero unrecorded movements
Package Base salary + commission on sales. Working hours per mall schedule, including weekends on rotation.
Want this as a Word doc, or an Arabic version for local job boards?