Sales responsibilities

* Greet and qualify showroom visitors (gym owners, hotels, clinics, corporate/residential buildings, home-gym buyers)

* Demo equipment, explain specs, materials, warranty, and load ratings

* Prepare quotations, follow up on open quotes, and close orders

* Log every lead and interaction in the CRM no lead left untracked

* Coordinate delivery and installation dates with the logistics/technical team

* Handle after-sale calls: spare parts, warranty claims, complaints

* Maintain showroom presentation clean floor, correct pricing, working units

Online support responsibilities

* Respond to WhatsApp Business inquiries and Instagram/Facebook/TikTok DMs during working hours target first response under 15 minutes

* Answer questions on pricing, availability, specs, and delivery; send catalogues, photos, and videos on request

* Qualify online leads and convert them to showroom visits, site visits, or direct quotations

* Send quotations and follow-ups over WhatsApp and track them like any other lead

* Monitor comments on posts and ads; move serious inquiries into DM

* Escalate complaints, custom projects, and large-project inquiries to the Sales Manager

* Keep saved replies, catalogue files, and price lists current

* Report weekly on inquiry volume, response time, and conversion by channel

Stock responsibilities

* Receive and inspect incoming shipments against packing lists and supplier invoices; flag shortages and damages immediately

* Record all stock in/out movements (sales, transfers, returns, demo units) on the same day

* Run weekly cycle counts and a full monthly count; investigate and report variances

* Maintain accurate item codes, barcodes, and locations across showroom and warehouse

* Flag slow-moving and low-stock items to management for reorder

* Manage spare parts inventory

KPIs Monthly sales target Quote-to-close rate Online first-response time

Package Base salary + commission on sales. Working hours per mall schedule, including weekends on rotation.

Desired Candidate Profile

2+ years in retail/B2B sales, showroom sales, inventory control, or online customer support

Fluent Arabic and English (written and spoken) clear, professional writing for chat

Comfortable with Excel, inventory/POS software, WhatsApp Business, and social media inboxes

Physically able to handle equipment (plates, dumbbells, machine parts)

Organized, detail-driven, honest with numbers

Fitness industry or equipment background is a strong plus

Valid driver s license preferred