KPI Design & Management

Develop and maintain KPI structures for all employees, especially field force (Medical Representatives & Sales teams)

Define and input monthly/quarterly targets per employee and per territory (targets may vary by area)

Ensure accurate entry of all KPI-related data in the system

Strictly ensure that no system-generated or auto-calculated fields are modified

Monitor performance indicators including:

• Sales vs target achievement
• Coverage (doctors, pharmacies, institutions, etc.)
• Visit frequency and territory compliance

Performance Monitoring & Reporting

Prepare and submit regular KPI performance reports for management review

Analyze performance gaps and highlight deviations from targets

Ensure accuracy, consistency, and completeness of all performance data

Support management in decision-making through structured KPI dashboards (Excel-based or system-based)

Job Description Alignment

Review all employee job descriptions in coordination with HR

Ensure KPIs are aligned with job descriptions and actual job responsibilities

Propose necessary amendments to job descriptions when required

Obtain validation and approval from respective Head of Departments (HODs)

Workforce Utilization Monitoring

Ensure proper tracking of employee working time and productivity

Monitor field force efficiency to ensure full utilization of working hours

Highlight cases of under-utilization or non-productive time

HR Operational Support

Support the HR department in day-to-day operational tasks when required

Assist in any HR-related administrative or analytical assignments

Contribute to HR process improvement initiatives related to performance management

Desired Candidate Profile

A bachelor s degree in Human Resources, Business Administration or a related field is typically required.

Generally, 2-4 years of experience in human resources field is required

Effective communication skills in Arabic and English (French is a plus)

Knowledge of computer applications (MS Office, Power point, excel )

Proficiency in HRIS, ATS, and other HR-related software and tools.