About the Role BUTEC is seeking a highly motivated and business-oriented Business Analyst Business Applications & Digital Solutions to join its IT Business Solutions team. The successful candidate will play a key role in supporting, enhancing, and optimizing the organization's business applications landscape, with a primary focus on Microsoft Dynamics 365 Finance & Operations (D365 F&O) while also contributing to initiatives involving Dynamics 365 CRM, Dynamics 365 Field Service, Microsoft Power Platform, and internally developed business applications. The role acts as the bridge between business stakeholders, technical teams, external partners, and developers to ensure business requirements are properly analyzed, translated into effective solutions, and successfully delivered. The position offers exposure to major digital transformation initiatives, ERP implementations, process automation projects, system integrations, and continuous improvement activities across multiple business functions and legal entities and ongoing functional support.

KEY RESPONSIBILTIES

• Engage with business stakeholders to understand requirements, challenges, and process needs.
• Analyze, document, and improve business processes, functional requirements, and specifications.
• Prepare Functional Requirement Documents (FRDs), process flows, user stories, and related documentation.
• Provide functional support for Microsoft Dynamics 365 Finance & Operations and other business applications.
• Investigate and resolve functional, transactional, and process-related issues.
• Collaborate with developers, vendors, and implementation partners to deliver and validate effective solutions.
• Support D365 implementations, upgrades, rollouts, enhancements, go-live, and post-go-live activities.
• Develop test scenarios and scripts, conduct functional testing, and coordinate UAT activities.
• Perform data validation, reconciliation, and troubleshooting, including support for data migration and data quality initiatives.
• Prepare user guides, training materials, and process documentation, and conduct end-user training and knowledge-transfer sessions.
• Promote standard system capabilities, best practices, and effective user adoption.

Desired Candidate Profile

Bachelor s degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a related field. Minimum 3 years of experience in Business Analysis, ERP Functional Consulting, or ERP Support. Hands on experience with Microsoft Dynamics 365 Finance & Operations is highly preferred. Experience in ERP implementation and/or support environments. Knowledge of Finance, Supply Chain, Procurement, Inventory Management, Project Accounting, or HR processes is an advantage. Strong knowledge of business requirements gathering, process analysis, ERP functional support, UAT, data analysis, and reconciliation. Proficiency in Power BI; knowledge of Dynamics 365 CRM, Field Service, Power Apps, Power Automate, Azure DevOps, SQL, and application integrations is an advantage. Microsoft Dynamics 365 Functional Consultant certification is an advantage. Fluency in English and French. Strong analytical, problem solving, communication, and interpersonal skills. Strong documentation and presentation skills, with the ability to manage multiple priorities and deadlines.