We are looking for a Software Application Support professional to provide technical and functional support for business applications. The role involves assisting customers, managing support tickets and service requests, delivering customer training, and following up on assigned tasks through completion.
Provide customer support through phone, email, and on-site.
Manage and follow up on customer calls, tickets, and service requests.
Professionally follow up on customer tickets until resolution, with proper documentation.
Provide customer training online and on-site.
Finalize and deliver assigned jobs.
Work as a team member.
Desired Candidate Profile
University graduate.
Minimum 2 years of experience in installing and supporting business applications.
Experience in a similar job within a software company.
Preferable experience with Business Applications, including Stock/Inventory, Billing, Accounting, Point of Sale (POS), Payroll, and Assets.
Knowledge of SQL Server.