MAIN DUTIES AND RESPONSIBILITIES:
• Supervise daily service center operations, including repair, maintenance, and after-sales support
• Lead and manage a team of technicians, ensuring productivity, accuracy, and adherence to company standards
• Monitor service requests, assign tasks, and ensure timely completion of work orders
• Monitor warranty claims, repair activities, and preventive maintenance schedules
• Supervise workshop operations, spare parts usage, and service quality
• Coordinate with procurement and warehouse teams for spare parts availability and stock control
• Ensure proper documentation of repairs, warranties, and customer service records in ERP systems (Odoo is a plus)
• Provide technical support and resolve escalated customer complaints in a professional manner
• Enforce safety, quality, and operational procedures in the service center
• Track KPIs such as turnaround time, customer satisfaction, and service quality, and prepare performance reports
• Maintain inventory of spare parts and tools, coordinating with the warehouse when needed.
• Train and develop technicians to improve technical skills and customer handling
• Collaborate with sales and management teams to improve service offerings and client experience
• Conduct site visits to apply client requests reparation and ensure good operation.


REGULATORY REQUIREMENTS (Education and Experience) and SKILLS:
• Bachelor’s degree or technical diploma in Electronics, Electrical Engineering, or related field
• Minimum of 5 years of experience in technical service/repair, with at least 2 years in a supervisory role
• Strong leadership and team management abilities
• Solid knowledge of repair, maintenance, and service procedures (electronics/IT/solar systems background is a plus)
• Experience with ERP systems (Odoo preferred) and Microsoft Office Suite
• Excellent organizational, problem-solving, and communication skills
• Customer-focused mindset with the ability to manage escalations effectively
• Fluency in Arabic and English; French is an advantage